TRENDS Privacy Policy
Last Updated: 29 August, 2025
TRENDS (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application (the “App”) or website (together, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
When you use TRENDS, we may collect the following types of information:
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Personal Information: name, email address, phone number, account details.
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Payment Information: billing details when you purchase tickets (processed securely by third-party providers).
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Usage Information: events you browse, save, or purchase; app and website activity.
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Device & Technical Information: IP address, device type, operating system, app version.
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Location Data: if you enable location services, we may use this to recommend nearby events.
2. How We Use Your Information
We use your information to:
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Provide, operate, and improve the Services.
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Process your ticket purchases and deliver confirmations.
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Recommend events and experiences based on your preferences.
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Communicate with you about your account, purchases, or customer support requests.
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Send notifications, updates, and marketing (only with your consent).
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Ensure safety, prevent fraud, and comply with legal obligations.
3. Sharing Your Information
We may share your information with:
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Event Partners (promoters, venues, organisers) so they can run the events you book.
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Service Providers who help us process payments, deliver emails, or support our systems.
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Legal Authorities if required by law or to protect our rights, safety, or users.
We will never sell your personal data to third parties.
4. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate information.
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Request deletion of your data where applicable.
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Withdraw consent for marketing communications at any time.
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Port your data to another service provider (where technically possible).
To exercise these rights, contact us at [email protected].
5. Data Retention
We retain your data only for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
6. Security
We take appropriate technical and organisational measures to protect your data. However, no online system can be guaranteed 100% secure. You are responsible for keeping your account credentials safe.
7. Cookies & Tracking
We use cookies and similar technologies to:
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Remember your preferences.
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Improve the performance of our Services.
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Analyse usage for better recommendations.
You can manage cookie settings in your browser.
8. Children’s Privacy
Our Services are not intended for children under 18. If you are under 18, you must have permission from a parent or guardian.
9. Third-Party Links
Our Services may include links to third-party websites or integrations with platforms (e.g., Spotify, Facebook). We are not responsible for the privacy practices of those third parties.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our App and website with a new “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 [email protected]
